Please note that orders placed between 18th and 30th August will be dispatched on 31st August
Our free shipping option is for orders over £75 and under 10kg in weight, and is for 48 hour courier in zon 1 of the UK only. Larger trees, soils and other large or bulky items carry a premium with couriers and therefore cost more to post.
Our regular shipping is via 48 hour courier (which does not include weekends or Bank Holidays), various options are available if you have limited time available to sign for the parcel.
Goods are usually normally dispatched within 3 working days (72 hours) of your order being recieved, but please allow us up to 7 days. We do not ship (unless specifically requested to do so) on Thursdays or Fridays to avoid having trees at the depot over the weekend. We will try to notify you if there will be any significant delay on your order.
We have attempted to keep our pricing structure as fair as possible for all items.
Some of our trees are large and therefore have a large 'volumetric weight'. This means that where items may not necessarily be 'heavy' but the length x width x height of the box that would contain the tree safely is larger than the maximum size permitted by our couriers in their standard scale of charges.
We have measured and weighed the bonsai before listing them and estimated their 'volumetric weight', which is shown on all of the tree's individual pages. Our online calculator on the checkout page will provide a quote for all orders and options
Where reasonably possible, we can deliver trees to shows around the country, or you can collect them from us. Alternatively if you can find a practical courier that will collect your tree for you for less than we can send it, please let us know and we WILL use them!
Occasionally we all make mistakes. If we discover that we cannot ship your parcel for our estimated cost we will do one of two things; 1) ship your order anyway! or 2)refer to you to see what you would like us to do.
All of our parcels require a signature on delivery and you can electronically track them via Parcelforce or Royal Mail websites by asking us for the tracking number when we inform you that your goods have been sent.
Please select the delivery time that is most suitable for you. We cannot absolutely guarantee the delivery time and will not be held responsible for any delays that are beyond our control. If you believe there is a problem with the delivery of your parcel, please telephone us immediately on 01372 272802 or contact us via email so that we can help.
If you have any questions at all about shipping, please ask for assistance.
Returns;
In order to return an item, please contact us FIRST!
Do not send anything to us until we have confirmed the return.
All returns must obtain a signature on delivery as we have had issues with parcels not being delivered to us correctly.
We will not be held responsible for damaged or misplaced returns under any circumstances.
A refund/exchange will ONLY be issued on complete inspection of the returned goods.
We will NOT refund returns postage costs unless the item was received by you in a damaged condition.
